Frequently Asked Questions

WordPress is a powerful Content Management System, that is being in active development for over 10 years. It gained tremendous popularity as a blogging platform, but can be used to run an entire eCommerce store as well. It powers around 20% of all websites. Many web hosts offer a One-Click WordPress installation. If in doubt, ask your web host, if he supports WordPress. You can also look into our web hosting recommendation.

WordPress themes handle the layout of your website. They are often referred being the “skin”. You can switch between themes straight from your WordPress Dashboard Appearance > Themes with the ease of a click.

If you are serious about your site and care about not looking like tens of thousands of other sites, Premium WordPress themes, like the one here on ThemeTrail, might be the way to go. There are plenty of other reasons why you should consider using Preium WordPress themes.

All the themes on ThemeTrail.com are exclusively sold here, you won’t find them anywhere else.

When purchasing a theme you will get access to download three files: WordPress Theme, Child Theme, and Demo Content. If you have purchased the Worx theme, these files are:

1. worx_wp.zip (WordPress theme)
2. worx_wp-child.zip (Child Theme)
3. worx_wp_demo_content.xml (Importable Demo Content)

First we have to upload the theme.

Option 1: Upload “worx_wp.zip” via WordPress. Go to Appearance > Themes > Add New and click “Upload”. Select “worx_wp.zip” and click “Install Now”.

Option 2: Upload via FTP. Therefor unzip “worx_wp.zip” and upload the extracted folder “worx_wp” to /wp-content/themes/ using your favorite FTP application.

Once uploaded, we have to activate the theme. Go to Appearance > Themes, hover over the theme you want to use and click “Activate”. That’s it.

No, it is not possible to use our themes on your WordPress.com account.

The version requirements are listed on the theme detail page. Always use the latest version that the theme is compatible with. We update our themes within a few days after a new version of WordPress has been released.

Of course. Every theme has an online demo, where you can get a good impression of what the theme looks like and what its capable of. You can’t access the WordPress Admin Area, but the theme detail page of every theme provides you with a lot of additional information about the Advanced Theme Options Panel etc.

You can purchase ThemeTrail WordPress themes exclusively here on ThemeTrail.com

On the theme detail page click “Buy Now” to add a theme to your cart and proceed to checkout. Once your payment is complete you receive the theme files, access to the One-on-One customer support and future theme updates.

When a theme update is available you will see a “Update Available” notification in the top of your WordPress admin bar. Go to Appearance > Themes and click “update theme now”.

To enable the Theme Updater from within WordPress you have to first activate your theme using your license key.

Therefor copy the license key, which you can find at the bottom of your purchase confirmation email. Then go to Appearance > Theme license and paste the key into the input field, click “Save Changes”. An “Activate license” button should appear now. Paste your key again into the input field and click “Activate license”. If your key is valid you’ll see a green “active” note. Click “Save Changes and you’re set to update your theme straight from within WordPress.

You can renew your update license, that also includes theme support for another 12 months for 50% of the initial theme price. Shortly before your license is about to expire we will notify you via email, with instructions how you can renew your license.

Yes. An .xml file of the demo content is included in your theme download. Download it straight from your ThemeTrail account.

To import the demo content go to Tools > Import. On the next page click “WordPress”, then select and upload the theme .xml file.

As a ThemeTrail customer you receive support for the theme(s) you have purchased as long as you have an active account with us.

To send a customer support request go to your ThemeTrail account page and use the contact form under “Support”.

Support is available in english and german from Mon – Fri (CET, Central European Time).

Please keep in mind that you have purchased a theme, not a full-time developer. We are happy to assist you in using the theme. Adding a few lines of code is okay. But if you need customization that goes beyond that, we can only point you towards external resources.

You can renew your support license, that also includes all theme updates for another 12 months for 50% of the initial theme price. Shortly before your license is about to expire we will notify you via email, with instructions how you can renew your license.

We will refund you the full price within 30 days after purchase, no questions-asked. Simply get in touch using the contact form.

ThemeTrail themes are developed in all major browsers: Chrome, Firefox, Safari, Opera, and IE9+.

Yes, default .po and .mo files in english are included. You can easily create your own translations with PoEdit or one of the translation plugins from wordpress.org

100%, and all themes already include a child theme to get you started in no time.

Custom CSS and JavaScript can be added through the Theme Options Panel. If you have to touch any actual code, please use the child theme. Otherwise your code will be overridden when updating your theme, and your changes are lost. If you are not familiar with child themes, visit: http://codex.wordpress.org/Child_Themes